In accordance with the CMS Price Transparency Final Rule (84 FR 65524), Williamson Memorial has made public the standard charges defined by CMS in a machine-readable format. The file provides an estimate for items and services available and does not provide a final quote of actual charges or out-of-pocket expense. The price you will pay for care will depend on the services you need, your insurance plan, and the amount of financial assistance you qualify for under our financial assistance policy. Patients should always communicate with their insurer(s) to understand their health insurance coverage and individual payment responsibilities, including but not limited to coinsurance, deductibles, and copayments. The data is not necessarily representative of the relative amounts that insurers actually pay Williamson Memorial, as payment practices, policies, and procedures may differ substantially between insurance companies.When comparing costs and choosing a healthcare provider, remember that your care is not just a matter of price, but of quality, too. At Williamson Memorial,  we pride ourselves on delivering high-quality care to every patient we serve.

Download Negotiated Payor Specific and Private Cash Price Rates

Shoppable Services

Important Notice to Patients and the Public

No Emergency Services
Williamson Memorial, Inc., hospital does not operate an emergency room. If you are experiencing a medical or psychiatric emergency, please call 911 or visit the nearest emergency department immediately. This facility is not equipped to handle emergencies, and you should not delay seeking urgent medical care by coming to this location. Ambulances and other patient transports are rerouted to other facilities.

Inpatient Diversion Notice
Please be advised that hospital, Williamson Memorial, Inc. is currently on inpatient diversion. We are not accepting new inpatient or observation admissions at this time. We are offering outpatient laboratory and radiology imaging studies; x-rays and computed tomography (CT).  

Limited Availability of Shoppable Services
Due to current capacity constraints and our inpatient diversion status, some of our regularly scheduled services may be temporarily unavailable. We recommend contacting us at [304-235-2500] before your visit to confirm the availability of a specific service. 

Price Transparency File Disclaimer (CMS Recommendation)
In accordance with federal price transparency regulations, Williamson Memorial, Inc. hospital publishes a machine-readable file of all our standard charges for the items and services we offer. 

As our hospital , Williamson Memorial, Inc.  offers fewer than 300 shoppable services, this file includes all items and services provided by hospital, Williamson Memorial, Inc. 

Please be aware that this file lists our standard charges and does not represent the out-of-pocket cost for any individual patient. Your final bill will depend on various factors, including your specific medical condition, services received, and insurance plan. For a personalized cost estimate, please contact your insurance provider. 

Know Your Rights and Responsibilities.

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Williamson Memorial strives to provide comprehensive, quality healthcare in a spirit of personal caring, safety and concern. We believe you are entitled to specific rights. You may be responsible for making important decisions regarding your care.

You have the right to considerate and respectful care.

You have the right to obtain from your physician complete, current information concerning your diagnosis and prognosis in terms that you can reasonably understand. When it’s not medically advisable to provide you with such information, it should be made available to an appropriate person on your behalf.

You have the right to know the name of the physician responsible for coordinating your care.

You have the right to receive from your physician information necessary to provide informed consent before any procedure or treatment is started. Except in emergencies, this information should include the procedure or treatment, the risks involved and the predicted length of incapacitation. Where medically significant alternative measures for care or treatment exist, or when you request information about medical alternatives, you have the right to such information. You also have the right to know the name of the person responsible for these procedures.

You have the right to refuse treatment to the extent permitted by law and to be advised of the medical consequences of your actions.

You have the right to every consideration of your privacy concerning your medical care. Case consultations, examinations and treatments are confidential and should be conducted discreetly. Those not directly involved in your care must have your permission to be present.

You have the right to expect that all communications and records pertaining to your care will be treated confidentially.

You have the right to expect that, within its capacity, Williamson Memorial will reasonably respond to your request for services. The hospital must provide evaluation, service and referral as indicated by the urgency of your case. When medically permissible, you may be transferred to another facility only after that hospital has received complete information and an explanation about the need for, and alternatives to, the transfer. The institution to which you are being transferred must first have accepted the transfer.

You have the right to obtain information about any relationship of your hospital to other health care institutions insofar as your care is concerned. You have the right to obtain information about the existence of professional relationships among individuals, by name, who are treating you.

You have the right to be advised if the hospital proposes to engage in or perform human experimentation affecting care or treatment. You have the right to refuse to participate in such research projects.

You have the right to expect reasonable continuity of care. You have the right to know in advance what appointment times physicians are available and where. You have the right to expect that the hospital will provide a way for your physician or a representative of your physician to inform you about continuing healthcare requirements upon your discharge from the hospital.

You have the right to examine and receive an explanation of your bills regardless of the source of payment.

You have the right to know which hospital rules and regulations apply to your conduct as a patient.

You have the right to expect the hospital staff will reasonably respond to your need for comfort and pain relief.

You have the right to receive impartial access to treatment. Treatment will be provided to our patients without respect to sex or cultural or economic background.

You have the right to have your cultural and personal values, beliefs and preferences respected.

You have the right to have visitors chosen by you.

You have the right to access information contained in your medical record within a reasonable time frame, including access to disclosures of protected health information in accordance with the law.

You have the right to be advised of the hospital grievance process should you wish to communicate a concern regarding the quality of care you receive or if you feel your determined discharge date is premature.

You have the right to receive a response to any reasonable request for service.

You have the right to be informed that a multidisciplinary group of healthcare professionals provide patient and family education programs.

You have the right to have all of your patient’s rights apply to the person who may have legal responsibility to make decisions regarding medical care on your behalf.

You have the right to have a family member of your choice and your own physician notified of your admission to the hospital.

You have the right to voice a complaint and recommend changes freely without fear of being subjected to coercion, discrimination, reprisal or unreasonable interruption of care. If you have a problem or complaint, you may share it with your doctors, nurse or nurse manager.

You and your family and support network also have the right to voice a complaint with the following organizations:

Williamson Memorial Nursing Supervisor: (304) 235- 2500, Ext. 4401 (call for immediate assistance)

Williamson Memorial Administration: (304) 235- 2500, Ext. 4430

Online: customerservice@williamsonhealthwellness.com

Safety/Compliance Helpline: 1- (800) 928-0084

Patient Responsibilities

Williamson Memorial strives to provide comprehensive, quality healthcare in a spirit of personal caring, safety and concern. The care you receive while at Williamson Memorial is affected by your actions and participation. Therefore, as a patient, you also have certain responsibilities. We encourage you to:

1. Give accurate and complete information about your present complaints, past illnesses, hospitalizations, medications, and other matters relating to your health.

1. Report any unexpected changes in your condition. For example, tell your nurse or call for a rapid response if you notice shortness of breath, itching, nausea, or feeling faint. Medications and treatments affect patients differently so we need to know if your condition changes.

1. Actively participate in decisions regarding your medical care. Ask for assistance in decision-making when you feel uncertain. Feel free to ask questions for explanations and details about potential treatments. Do not hesitate to ask questions such as “Why this treatment?” or “What alternative treatments are available to me?” and “What can I expect as a result of this treatment or as a result of no treatment?”

1. Ask questions about your medications and treatments. For example, ask the nurse to identify the pills you are being given, or question the therapist if new breathing treatments are started. Do not be afraid to request that the treatment be held until you have discussed it with your doctor.

1. Please discuss with your family, friends, and your caregiver your thoughts about life support, organ donation, and whom you would like to make medical decisions should you become unable to make your own decisions. Please provide the hospital with a copy of your Advance Directives, if you have one.

1. Please let us know if an answer is too detailed or we use words you don’t know.

1. Please be considerate of the rights of other patients, families, and you caregivers.

1. You are responsible for providing complete and accurate information about your health, medical history and personal data, including address, telephone number, date of birth, Social Security number, insurance information, and employer.

1. You are responsible for following your plan of care, including purchasing supplies, medications, and other items required for self-care at home.

1. You are responsible for providing complete and accurate information about your health and medical history including present condition, medications, past surgeries, and hospitalizations.

1. You are responsible for leaving your personal valuables at home and only bringing necessary items to the hospital.

1. You are responsible for extending courtesy and respect to all staff, fellow patients, and visitors. You are responsible for following all rules and safety regulations.

Visiting Guidelines

Whether you’re preparing for a hospital stay or visiting a patient or staff, knowing where to go and what to bring can help make your trip to the new Williamson Memorial less stressful.

Emergency Department

• Two visitors will be allowed with each patient.
• Visitors remain in the waiting room during emergency situations. In special circumstances the nursing staff can modify practice to meet the needs of the patient and family.
• Patients and family are asked to identify one contact person to receive all information and relay it to remaining family and loved ones.
• Visitors wait in treatment or waiting rooms, not hallways.

General Medical Floor

 

Visiting hours are from 8 a.m. to 8 p.m

• Visiting may be restricted by request of the healthcare team, should visitation interfere with the patient's progress.
• Two visitors per patient are permitted at one time when a roommate is present. Special arrangements may be made during relocation to single rooms or in the use of waiting rooms for large gatherings.
• Children younger than 16 must be accompanied by an adult when visiting a patient.
• To assure patient privacy and prompt care, visitors may be asked to remain in the waiting room.
• Large families are encouraged to designate one or two contact people. This person would then receive and relay all status updates.
• Patients younger than 18 must be accompanied by a parent or guardian around the clock.
• Visitors staying overnight will sleep in the family lounge or on a rollaway or recliner in the patient room. Visitors are not permitted to sleep in hospital beds.
• Visits after hours from 8 p.m. to 8 a.m. are only permitted in special circumstances and when approved by nurses providing care. Examples include:
  • Critical changes in a patient's condition
  • Considerations for patient’s safety or developmental needs
  • Appointments for family to meet with the physician providing care
• Infectious diseases can delay a patient's recovery. Active surveillance by the nursing staff is required to ensure visitors are free from obvious signs of contagion such as cough, cold or open wounds.

Policy Exceptions

• We reserve the right to temporarily amend visiting hours and guidelines due to community threat or illness.
• Visitors may be restricted by expressed request of the patient or physician, nursing supervisor or nurse in charge of the unit when visiting may interfere with patient care or unit activities.
• Physician order
• Visitation may be restricted during outbreaks like influenza or Covid-19. This will be at the discretion of the Infection Control Committee or by order of the Bureau of Public Health.
• Visitors with obvious respiratory illness or other communicable disease will be asked not to visit until symptoms subside.
• Visitation policy will be modified if family or visitors exhibit signs or symptoms of communicable disease or have known exposure.

FOR THE SAFETY AND CONSIDERATION OF ALL PATIENTS AND STAFF, VISITORS ARE TO ADHERE TO THE FOLLOWING GUIDELINES:

• Visitors may be subject to screening for symptoms of acute respiratory illness before entering the hospital.
  • Visitors with obvious respiratory illness or other communicable disease will be asked not to visit until symptoms subside.
  • Visitors should not come to the hospital if they have a cold, sore throat, fever, cough or other transmissible illness.
  • All visitors are required to self-screen for Covid-19 upon entry to the hospital
• Visitors are expected to follow verbal and posted instructions such as “No Visitors” or “Isolation” signs.
• Patients under isolation or precautions may have visitation arranged. The clinician, patient and visitor will work collaboratively to determine a schedule. Two visitors per day will be permitted. Extension of visitation and special consideration will be on a case-by-case basis. Nursing will assist with training on required personal protective equipment (PPE) before the visitor enters the patient’s room. Visitors must wear PPE during the entire visit and remain in the patient’s room.
  • Visitors to patients under isolation or precautions will be screened when entering the building and are prohibited from other areas of the hospital such as the cafeteria, gift shop, or other patient rooms. Visitors should limit contact with others in the elevators and lobby areas.
  • Visitors to patients in isolation should be 16 or older to allow proper fit of PPE.
• Efforts will be made to place in private rooms patients who request visitors to stay overnight.
• Visitors are asked to leave the patient’s room during examinations unless the patient has requested that the visitor remain.
  • Visitors should use waiting areas when patients are in the operating room, testing areas or receiving treatment.
• To ensure a quiet environment, visitors should limit use of cellphones and set ringing volumes to low or vibrate.
• Visitors should use designated public bathrooms outside the patient’s rooms.
• Firearms, alcohol and illegal drugs all are prohibited. Contact security if such items are suspected or found in the possession of a visitor.
  • Security or staff may search bags, boxes or other containers if there is reasonable suspicion of an item that might cause harm.
• Neither smoking nor vaping is permitted inside the hospital. Off-campus smoking areas are available.

Concerns about visitors shall be referred to the unit director or nurse supervisor.

We will:

 

• Inform patients and their support team of the right to receive or refuse visitors.
• Not restrict or limit visiting privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability.
• Limit number of visitors to two per patient. Length and frequency of visitation depends on the patient’s condition and the level of treatment required.

Visitors agree to:

 

• Be respectful to staff, patients, other visitors and the facility.
• Be respectful to staff, patients, other visitors and facility property
• Adhere to hospital policies and procedures which include:
  • No running, horse play, yelling or cursing
  • No video or photography without expressed permission
  • No weapons or other contraband

After hours visitation:

Visitors must obtain an identification sticker from security in the emergency room for after-hours visitation (8 p.m. to 8 a.m.).

When a visitor arrives after hours, security will:

• Explain that visiting hours are from 8 a.m. to 8 p.m.
• Direct visitors with extenuating circumstances, (i.e. patient in critical condition, out of state, etc.) to complete the Visitation Book.
• Gather identification from the visitor and place a phone call to the nursing unit where the patient is located.
• Seek the approval of the patient’s nurse for an after-hours visitor.
• Gather and review proper identification and issue a visitor pass, provided the nurse approves. Visitor passes are good only for that day or overnight.
• Advise the visitor accordingly and suggest a visit during normal visiting hours, if a request for an after-hours visit is rejected.
• Report to nursing supervisor cases when visitors want to appeal the denial of an after-hours visit request.

The nursing supervisor is the final authority on visitation questions.

*Support people are defined as relatives, friends or others who support patients during hospital stays.

Parking

ADA parking is designated at the emergency department and front entrance. You may call (304) 235- 2500 before visiting if you need valet or assistance entering the hospital.

Visitor parking is in front of the hospital. Please use the Main Entrance for non-emergency visits from 8 a.m. to 8 p.m.

NOTICE OF PRIVACY PRACTICES

THIS NOTICE EXPLAINS HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND GIVEN OUT. IT ALSO EXPLAINS HOW YOU COULD GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Williamson Memorial respects your privacy. We understand that your personal health information is very sensitive. We will not give out your information to others unless you tell us to, or unless the law allows or requires us to do so.

We are required by law to keep your protected health information (PHI) private, to give you this Notice, and follow the terms of this Notice. We also have the right to change our practices. If we make changes to this Notice, you will receive the updated Notice upon your next visit. If we change this Notice, we will post the revised notice in the waiting area of our office and on our web site at https://williamsonmemorial.net....

PHI is any information that includes your personal information, as well as health and billing information. For more information about our privacy practices, or for additional copies of this Notice, please contact us using the information listed at the end of this Notice. information. For more information about our privacy practices, or for additional copies of this Notice, please contact us using the information listed at the end of this Notice.

I. USING AND RELEASING PROTECTED HEALTH INFORMATION

A. Without Your Written Permission. We have the right to use and share your health information for the

following reasons:

1. Treatment: Information obtained by a nurse, physician, or other member of our health care team, recorded in your medical record, may be used to help decide your future care. We may also share information to others providing you care. This will help them stay informed about your care.

2. Payment: We request payment from your health insurance plan. Health plans need information from us about your medical care. Information shared with health plans may include your diagnoses, procedures performed, or future recommended care.

3. Health Care Operations: We may use and share PHI for our health care operations, such as quality improvement activities, training programs, accreditation, certification, licensing or credentialing activities. For example, we may use PHI to review our treatment and services and to evaluate the performance of our staff.

4. Required or Permitted by Law: We may share PHI when we are required or permitted to do so by law. For example, we may release PHI to proper authorities if we believe that you are a possible victim of abuse, neglect, or domestic violence. We may also share PHI necessary to stop a serious threat to the health or safety of you or others. Other releases could include: public health activities; requests from state or federal agencies; law enforcement; court order or other lawful process; approved research; workers’ compensation claims; military or national security agencies, coroners, medical examiners, and correctional institutions.

B. Without Your Permission, And You May Object.

1. Fundraising: We may use PHI to contact you in an effort to raise money for our operations. We may also release PHI to a foundation that is related to us so that the foundation may contact you in an effort to raise money for its operations. Any fundraising communications with you will include a description of how you may opt out of receiving any further fundraising communications

2. Family and Other Persons Involved in Your Care. Unless you object, we may share your PHI with a family member, relative, close friend, or any other person you identify is involved in your medical care. We may share information to notify the person of your location general condition or payment related to your care.

3. Disaster Relief Efforts. We may share your protected PHI to a public or private entity authorized by law or its charter to assist in disaster relief efforts for coordinating notification of family members of your location, general condition, or death.

C. Needs Your Written Permission

1. Psychotherapy Notes. We must get your permission to use or release psychotherapy notes, unless the psychotherapy notes are:

(1) By the creator of the psychotherapy notes for treatment purposes,

(2) For our own training programs in which mental health students, trainees or practitioners learn to improve their counseling skills,

(3) To defend ourselves in a legal proceeding initiated by you,

(4) To a health oversight agency for oversight of the creator of the psychotherapy notes,

(5) To a coroner or medical examiner; or

(6) To prevent or lessen a serious and imminent threat to the health or safety of a person or the general public.

2. Minors. We will follow West Virginia State law when using or sharing PHI of minors. Minors who receive health care services related to HIV/AIDS; STDs, mental health treatment, alcohol/drug testing, and treatment or reproductive health may request that another person receive that information on their behalf. If the minor does not give permission in writing to anyone, we will only release that information to the minor.

3. Marketing Communications: Sale of PHI. We must have your written permission before using

or sharing PHI for marketing or the sale of PHI, consistent with the related definitions and exceptions set forth in HIPAA.

Other Uses and Releases. Any requests for information besides those described in this Notice will need your written permission. For example, you will need to sign a permission form before we can send PHI to your life insurance company or to your attorney. You may revoke your permission at any time by providing us with written request.

II. YOUR INDIVIDUAL RIGHTS

A. Right to Inspect and Copy. You may request to see your medical records billing records in order to inspect and/or request copies of the records. All requests to view records must be made in writing. Under limited circumstances, we may deny access to your records. We may charge a fee for the cost of copying and sending records you request.

B. Right to Alternative Communications. You may request in writing to receive PHI by alternative means of communication or at alternative locations.

C. Right to Request Restrictions. You have the right to limit PHI we use or share for treatment, payment, or health care operations. You must request limitations in writing addressed to Vicki Johnson, HIPAA Privacy Officer. We are not required to agree to limitations you request, unless your request is to limit releasing PHI to a health plan for payment or health care operations and that PHI directly relates to a health care item or service that you or another person or entity on your behalf paid in full.

D. Right to Accounting of Releases. You may request in writing an accounting of releases of PHI made by us in the last six years, subject to certain restrictions and limitations.

E. Right to Request Amendment: You have the right to request that we amend your PHI. Your request must be in writing, and it must explain why the information should be amended. We may deny your request under certain circumstances.

F. Right to Obtain Notice. You have the right to obtain a paper copy of this Notice by submitting a request to Vicki Johnson, HIPAA Privacy Officer, at (304)236-5902 ext. 104 at any time

G. Right to Receive Notification of a Breach. We are required to notify you if we discover a breach of your unsecured PHI, according to requirements under federal law.

H. Questions and Complaints. If you have questions about your privacy rights, or are concerned that we have violated your privacy rights, you may contact Vicki Johnson, HIPAA Privacy Officer, at (304) 236-5902 ext. 104. You may also file a written complaint with the Director, Office for Civil Rights of the U.S. Department of Health and Human Services. We will not retaliate against you if you file a complaint with the Director or with our office.

III. EFFECTIVE DATE

A. Effective Date. This Notice is effective on February 1st, 2024.

Download a copy of the privacy policy here

At Williamson Memorial, we are committed to providing you and your family with a positive experience in all areas of our operation. This section of our website includes many resources that will help you, and us, provide you with that positive experience.

Williamson Memorial is part of an integrated healthcare model aligned with Williamson Health & Wellness Center, Inc. (WHWC) to create an innovative culture of health that improves quality of life and accelerates growth throughout its service area.  Williamson Memorial aims to provide access to healthcare by keeping essential acute care services within our rural community with the provision of high quality programs that minimize the exacerbation of chronic and acute care conditions.  Our services at Williamson Memorial currently include inpatient nursing care, inpatient physical therapy and pharmacy, laboratory, imaging, nutritional and environmental services as well as cardiopulmonary with additional services coming soon.