Thank you for choosing Williamson Memorial Hospital as your healthcare provider. The Administration and Medical Staff want to ensure that billing questions and concerns are addressed. We are aware of the confusing nature of insurance coverage. Therefore, we have developed this summary to explain our billing process.
Insurance & Payment Information
Health Insurance
As a courtesy to our patients, Williamson Memorial will file a claim directly with the insurance company. After the claim has been filed, the Business Office will follow-up with the claim’s payment status. If payment is not received from patient’s insurance provider within an appropriate time period, the patient will be informed in writing of his or her responsibilities. If there are any questions or concerns regarding the insurance payments or the statements received in the mail we encourage the patient to contact the Business Office.
- A-I (304) 235-2500 Ext 135
- J-R (304) 235-2500 Ext 377
- S-Z (304) 235-2500 Ext 118
Private Pay
Patients who do not carry health insurance are considered private pay accounts. These accounts are billed directly to the patient’s home. Williamson Memorial does provide discounts and payment plans upon request. For more information regarding the discounts and payment plans, please contact the Business Office between the hours of 8 a.m. and 4:30 p.m. at the phone numbers above. Please be advised, for those individuals who do not carry insurance and are treated in the Emergency Room, upfront payment will be collected at the time of service.
Auto/Worker’s Comp Insurance
Please tell us if your visit is a result of an auto accident or work injury the day you come to Williamson Memorial.
Deductible
- A fixed dollar amount set by the insurance company that is required of the patient over the course of a benefit period.
- Deductibles are not always met with one date of service; it may require multiple medical visits and services before the patient meets the annual deductible amount.
- Depending on the patient’s insurance and the circumstances for which the patient has arrived at Williamson Memorial (i.e. inpatient, emergency room, and surgery) the deductible amount may be required at the time of service.
- The Deductible may be collected at the time of service.
Co-Pay
- A small fixed dollar amount assigned by the insurance company and required of the patient.
- Co-Pays will be collected at the time of service.
Coinsurance
- A percentage of the total bill assigned as patient responsibility by the insurance company.
- The Coinsurance may be collected at the time of service.
Please note, if an insurance company assigns the patient a deductible, co-pay, or coinsurance and the dollar amount is not collected at the time of service, the patient will be billed at a later date.
Emergency Room Billing
- A Nurse will assess ALL Emergency Room (ER) patients.
- The ER Nurse will establish the order in which patients will be seen for medical assistance based on her professional assessment of the patient’s symptoms and vital signs.
- Vital signs that will be taken: Blood Pressure, Temperature, Respirations and Oxygen Levels (when necessary).
- All patients will be billed for this professional service.
- Wait times vary depending on the number of patients and the severity of each patient’s medical needs.
- Please note if you leave the ER prior to receiving additional medical services, you will be responsible for the services provided during Triage.
Emergency Room Follow-Up
Please review your discharge instructions closely. If you return to the Emergency Room for a routine/non-urgent follow-up care (i.e. removal of stitches), you will be billed for the use of the ER, supplies, and Williamson Memorial professional staff.
Additional Billing
In addition to your Williamson Memorial bill, you may receive a bill from one or more of the following contracted physician services that provided care:
Williamson HMA Physicians Management, LLC
- Physician, Anesthesia, and Radiology Services.
- For billing questions call: (304)235-0466
Pro Bill Emergency Physicians
- Emergency Room Physicians
- For billing questions call: (800)998-7578.
Pathology
- Physician services for laboratory testing and results.
- For billing questions call: (304)346-2284.
Note: Your primary care physician and other specialists may also bill you for their services. For questions, call the number printed on these individual bills.